Can't Log in to Pando

Dick,

My first question is, do you have a blue or  gray apple in the top left of your computer screen. If blue then you have Tiger as an OS, if gray you have Leopard. Before I can troubleshoot I need to know which operating system you have. But this is a new issue that I haven't seen yet. 

Matt

Matt Goudey
Video Technology Coordinator
Vermont Community Access Media
208 Flynn Ave Suite 2G
Burlington, VT 05401
802.651.9692

I have the same problem; I am not able to sign in to Pando.

FYI -- please don't post any usernames or passwords to this site; it's an open forum which means anyone can see it.

Something is going on with Pando. I will look into the account, make sure it's active and post back as soon as I can.

I have reset the Pando password. I tested it on my machine and it's now working properly again. You should be able to log in now.

Still can't log in

Dick,

Not sure what issue you are having, nor anyone else. I have the most recent versionof Pando and it works fine. Make sure you are typing EXACTLY what you need to. .net not .com for instance. Make sure you include all characters like ! exclamation points in any field necessary. The login works perfectly on several computers here all with differing OS versions and all with the most recent Pando. Post back after you have double and triple checked your login process.

Matt

Matt Goudey
Video Technology Coordinator
Vermont Community Access Media
208 Flynn Ave Suite 2G
Burlington, VT 05401
802.651.9692

Still no login. Should I reinstall per instructions in the manual?

Hi Dick,

I just VNC'd into your machine and logged in successfully to Pando with the username and password in the manual. It's all set now!

Thanks much, but I'm baffled as to what was wrong with the way I was trying to login.

Now that I'm logged in, the original upload problem is back. When I click "Get Code" I don't see any evidence that packaging is happening, just a blank Pando screen.

Yes, we are aware of this issue. Unfortunately, it is a Pando issue being non-compatible with the latest version of Mac OS. We have to wait for a patch from Pando (update) to make this work. Until then Kenrick has been using the Email workaround. Click this link to read the solution that Pando suggested to him(http://vermontaccess.net/forum-topic/get-code-window-empty)

Matt Goudey
Video Technology Coordinator
Vermont Community Access Media
208 Flynn Ave Suite 2G
Burlington, VT 05401
802.651.9692

I cannot sign in to Pando.

I have a correct unername and password (unless they've changed).

Thanks, Tuija

Try it again now. We reset the password.

I have not been able to login to Pando today. Does anyone else have the same problem?

Tuija

Yup, also still am not able to log in to Pando Pro today

It looks like the account has expired. We should have it back up and running asap. Just waiting for Scott to renew. Hopefully sometime today. I'll post back when it's done.

I have not been able to login to Pando today. Is anyone else having problems?

I just signed out and back in again, no problems. Try it again. Maybe you bumped a wrong key. You shoudn't be signing out. The VMX computers are supposed to stay on all the time for admin reasons. If you lose power, it should automatically sign in again, if you have the password and user name stored in the keychain.

Nope, can't sign in.

Odd. I just did it agian, with no problems. What are you using as a user name and password? Don't post that here, send me an email directly.

The ones in the VMX handbook.

My fault, sorry!

The computer had lost the connection to the Internet.